This carrier is known for falsifying records. I ordered from fashionnova and the carrier chosen was LSO. BBB will update this profile with any additional information, including business responses, when available.įor more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile. ![]() However, as of June 2023, BBB conducted a follow-up pattern of complaints investigation and concluded that the pattern of the previously noted complaints remains.Īs a result, BBB submitted a written request to the company seeking additional information, including how they intend to address the pattern identified within consumer complaints and customer review data. Added Loss Prevention Manager to investigate all POD claims.Switched Tracking Management System Vendors to ensure that when things are scanned, the consignee can opt-in to receive notifications of the package's whereabouts.Added a text function for the consignee, which allows them to handle eight transactions concurrently instead of 1 with a call.Increased material handling at the facilities to process more packages.In December 2022, Lone Star Overnight responded to BBB's concerns by stating they had taken the following steps to address the issues: ![]() Consumers state that the business provides dates on which they can expect their products, but products do not arrive or are reported lost by the company.Ĭonsumers also allege making numerous attempts and experiencing long hold times and/or disconnected calls when contacting the business to follow up on issues. Several consumers alleged they did not receive tracking information or received tracking information that was incorrect or misleading.Īdditionally, consumers allege the business fails to provide promised assistance or support for products or services. BBB files indicate Lone Star Overnight has a pattern of complaints and customer reviews concerning delivery and customer service issues.Ĭonsumers allege Lone Star Overnight is late on the delivery of products or fails to deliver products.
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